We have developed our policies and practices in compliance with the Personal Information Protection and Electronic Documents Act and provincial private-sector privacy legislation. However, please note that this policy may be modified on occasion.
Information is considered personal when it relates to an identifiable individual. Personal information, in our case, includes name, address, age, date of birth, gender, opinions, preferences and purchasing habits.
MAISON HENRI INC. will provide, at all times, the reason for collecting personal information, whether it is prior to or during the collection of said information. We may collect, use, and disclose your personal information to:
- process and manage your payment for the purchase of products, whether you make a purchase online or use a debit or credit card;
- assess your interest in products, bonuses, and programs, determine your eligibility for them and, if applicable, offer them to you;
- manage the delivery, return or exchange of products;
- monitor and analyze your transactions, including your purchases, shopping habits, account activity and payment history for marketing purposes and to communicate promotional offers customized to you;
- monitor and analyze transactional site usage to deliver a better customer experience, such as personalized offers and advertising;
-conduct surveys and studies for research, statistical and product development purposes (information remains anonymous to the extent possible);
-verify your identity and prevent errors and fraud;
- manage and assess our risk;
- conduct promotions and manage contests;
- comply with applicable legal, regulatory, and self-regulatory requirements;
-answer your questions, comments, or customer service requests; and
perform tasks related to other purposes as permitted or required by law on occasion.
In providing us with your personal information, you are consenting to our use of your personal information for the aforementioned purposes.
Withdrawing your consent to our collection, use and disclosure of your personal information may limit our ability to provide certain products to you, such as privileges and benefits.
Your consent is obtained for the collection, use or disclosure of your personal information, except as permitted by law. The method used to obtain your consent may vary depending on the circumstances and the nature of the information. Consent may be given orally or in writing or may be express or implied. Generally, we seek your express consent (verbal, written or electronic) before collecting, using, or disclosing your sensitive personal information.
Benefits of your consent
MAISON HENRI INC. is a company offering a unique range of products and advice. We aim to provide you with exceptional customer service and premium value, and to achieve this goal, we must collect your personal information. We use this information to better understand our customers and share information with current and future customers about products, services, bonus, and special offers that may be of interest to them. We may also provide your personal information to third party marketing partners (“Marketing Partners”) so that they can send you information directly about products, services, bonus offers and special offers that may be of interest to them. This information may be communicated to you by mail, e-mail, fax, telephone, text message or any other form of electronic message using your provided contact information.
Withdrawing your consent
You may withdraw your consent at any time if you no longer wish to receive communications about our products and services. Simply click on the “Unsubscribe” link in our e-mail communications or contact us. Your request will be processed as quickly as possible, but your name may not be removed in time from certain lists used for ongoing promotional activities. We may also contact you for administrative purposes related to your account and may also send you transaction-related or operational messages, even if you have removed your name from our marketing communication lists.
Consequences of withdrawal or refusal of consent
We might become unable to contact you if you withdraw or refuse to provide your consent. For example, we will no longer be able to send you discount or premium offers, notify you of contests, or provide you with information about products and services that may be of interest to you.
We limit the use, disclosure, and retention of your personal information.
We use and disclose your personal information for the purposes for which it was originally collected, unless you consent where applicable laws permit or require its use and disclosure for other purposes. We do not sell or lease the personal information we gather.
In the event that MAISON HENRI INC., its brands or substantially all its assets are acquired by an independent third party, your personal information could be included in the transferred assets. By providing your personal information to us, you agree that we may disclose your personal information, maintaining its confidentiality, to any potential assignee and its advisors for the purposes of their due diligence procedures, completing such transactions and maintaining the operations of the acquired businesses.
MAISON HENRI INC. and the service providers may provide your personal information in response to a search warrant or other lawful request or court order that is justified, or to an investigative body in the case of non-compliance with an agreement or violation of a law, or as required or permitted by applicable Canadian or other laws. We may also disclose personal information when necessary to assert, enforce or defend legal process or to investigate or prevent actual or potential loss or damage to people or property.
Updated personal information
Your personal information should be updated, accurate and appropriate for the purposes for which it was collected. We ask that you inform us of any changes to your address, phone number and any other relevant information you have provided for us to provide you with the best possible service.
Protection of your personal information
Protecting the security of your personal information is paramount to us. We have implemented appropriate technical, physical, and administrative safeguards and security measures designed to protect your personal information. Our service providers are bound by their contract with us to protect the confidentiality of your personal information and may not use it for unauthorized purposes. Where the law requires us to disclose personal information, we take reasonable steps to verify the legitimacy of the collection request and only provide the information required by law. We regularly review our methods and security measures and verify that they are applied in accordance with standards to ensure their efficiency and relevance with respect to the degree of sensitivity.
We are transparent about our privacy practices.
We are committed to provide you clear and accessible information about our policies and practices relating to the management of your personal information.
You can request access to the personal information we have on file about you.
You have the right to access and update the personal information we hold about you and to rectify any inaccuracies. To access your personal information, please send us a written request. We will respond to requests for access or information in a timely manner. However, we may not be able to fulfill your request. For example, if access to your personal information would allow you to view confidential or proprietary business information, personal information about another person (that we would be unable to separate from yours), or information that is confidential by law. We may request specific personal information as a means of authenticating the identity of an individual seeking access to their personal information records.
We respond to your questions, concerns and complaints related to information privacy.
We will respond in a timely manner to any questions, concerns or complaints related to privacy or our privacy policies and practices. We will address any concerns you may have about the privacy of your personal information and will initiate an investigation if necessary. In most cases, problems are resolved simply by reporting them to us and discussing the situation.
You may contact us by e-mail or by mail at the contact information provided in the CONTACT US section of this website.